Better patient care through fast and efficient appointment management
In order to optimize the service for patients in the long term and to relieve medical staff permanently, the Sportklinik Hellersen and the Sportklinik Hellersen Medical Care Center are cooperating with the e-health service provider Doctolib. The collaboration with the technology provider will enable patients of the Sportklinik Hellersen and the Hellersen Medical Care Center to make and manage appointments online around the clock starting Thursday, June 1 - via the websites of the clinic and the Medical Care Center, via the online portal www.doctolib.de and via the Doctolib app. The orthopedic specialty clinic is thus one of the first clinics in the region to offer its patients online appointment management.
So that patients can independently find out about the availability of their doctors outside of telephone consultation hours and book, reschedule or cancel appointments in real time, the Sportklinik Hellersen and the MVZ Hellersen, rely on the digital appointment management solution from the technology company Doctolib. An attractive online booking service that allows patients to actively manage their health with just a few clicks via the online portal www.doctolib.de and the Doctolib app. The arranged appointment is immediately confirmed digitally and appointment reminders ensure that missed appointments are significantly reduced. The waiting list function also enables them to be informed immediately about an appointment with their doctor that has become free at an earlier time. A positive side effect: time-consuming, telephone coordination can be reduced and specialists can be relieved administratively.
"We have already worked a lot in recent years to offer our patients an ideal service and are constantly developing this further. Digitization is an indispensable factor in this, which also includes offering online appointment management. Another major advantage for us is the simultaneous reduction in the workload of our employees," says Dirk Burghaus, Chairman of the Board of Sportklinik Hellersen and Managing Director of MVZ der Sportklinik Hellersen GmbH.
"As a company in the healthcare industry, our primary goal is to relieve medical professionals and improve patient care together with our partners. The cooperation with Sportklinik Hellersen and MVZ Hellersen is a great benefit for us and helps us reach even more patients on a regional level," says Nikolay Kolev, Managing Director of Doctolib Germany.
This is how the online appointment system works
Via the website of the Sportklinik Hellersen or the MVZ, patients can access the Sportklinik Hellersen Doctolib website(www.doctolib.de/klinik/luedenscheid/sportklinik-hellersen) and that of the MVZ(www.doctolib.de/medizinisches-versorgungszentrum-mvz/luedenscheid/mvz-hellersen). Here they select the desired area and click on "Book appointment". The tool takes them by the hand and goes through the booking step by step with them. Afterwards, the agreed appointment is immediately confirmed digitally. A few days before, a reminder is sent again via email or SMS.
"We are proud to be one of the first clinics in the region to offer this digital service to our patients, making it even easier for them to access excellent medical care," says Dirk Burghaus.
About Doctolib
Since 2013, Doctolib has been working for a healthier world. Doctolib helps improve the daily lives of more than 340,000 healthcare professionals by providing them with a new generation of technologies and services. At the same time, Doctolib is at the service of more than 70 million Europeans, providing them with fast, easy and, above all, safe solutions for all phases of treatment. In over 30 cities in France, Germany and Italy, more than 2,800 Doctolibers are committed to positively impacting the daily lives of healthcare professionals and people's health with a humanistic approach and an entrepreneurial mindset.
About Sportklinik Hellersen
Sportklinik Hellersen is the nation's leading specialty clinic for orthopedics, trauma surgery and sports medicine. It specializes in the treatment of orthopedic and sports traumatological diseases as well as injuries and the installation of artificial joints (endoprostheses). As a sports medicine examination center of the LSB and DOSB, the team of doctors also advises recreational and amateur athletes and examines them for health and performance. The range of services is rounded off with plastic and aesthetic surgery and the regionally unique center for special pain medicine. The more than 50 physicians are highly specialized and are among the leading specialists in their field. With 260 beds, the team of more than 400 employees treats around 8,000 inpatients and 40,000 outpatients annually. The sponsor of the Hellersen Sports Clinic is Sporthilfe NRW e.V.
About the MVZ Hellersen
The Medical Care Center of the Sportklinik Hellersen is an association of physicians in private practice in the Märkischer Kreis. Founded in 2006, the MVZ has been steadily expanded and, with its specialists for orthopedics, neurosurgery, trauma surgery, anesthesia and pain medicine, offers an integrated multidisciplinary facility for the diagnosis and treatment of joint and back disorders.
Just last year, the MVZ Hellersen was expanded by four locations: the former practice Burghard Grübbel on Knapper Straße, the anesthesiology practice clinic on Rathausplatz, the practice for surgery and trauma surgery Issam Rishmawi (all Lüdenscheid) and the orthopedic practice Vasileios Kommatas in Iserlohn found a partner in the MVZ for the long-term security of the practices.
Press contact
Sarah Burghaus
Head of Marketing, Corporate Communication & PR, Press Spokesperson
sarah.burghaus@hellersen.de
Marie Schulz
Public Relations
marie.schulz@hellersen.de
