We want you to feel that you are in good hands at the Hellersen Sports Clinic. Therefore, your opinion is important to us. We would like to know if you were satisfied or dissatisfied. Our employees are therefore pleased about praise, but also about suggestions.
Patient questionnaire
We would like to know how you rate our services related to your treatment and your stay at the Hellersen Sports Clinic. Therefore, you will receive access to our digital patient survey when you are admitted as an inpatient.
By participating, you help us to continuously optimize our processes.
The approx. 10-minute survey is voluntary and anonymous.
We would be pleased if you would support us and complete the online questionnaire by the end of your stay.
Complaint management
Although we make every effort to do justice to you and your wishes, situations arise from time to time that lead to discrepancies.In order to be able to react, we ask you for your comments. By doing so, you help us to constantly review our performance and further improve the service we provide to our patients. If you have cause for complaint, our complaints management is at your disposal. You are welcome to use the online form below to contact us. Or contact us by phone or e-mail:
Ms. Ellen Engel, Tel. 02351 945-2025, beschwerdemanagement@hellersen.de
Patient advocate
In addition to our complaints management, our independent patient advocate, Mr. Stefan Krakor, will be happy to provide you with advice and support.
