Information from A to Z

Everything you need to know about your stay at the Hellersen Sports Clinic

We ask you to refrain from drinking alcohol during your stay. This can affect the healing process. We are also obliged to inform the responsible cost bearer.

You can obtain the registration number for inpatient, pre-inpatient and outpatient appointments at the reception desk directly in the entrance area of House 1 of our clinic.

Identity card

Health insurance card

for an outpatient appointment a referral from the orthopedist or trauma surgeon (in exceptional cases also fromm family doctor)

a hospitalization during the preliminary examinations for the inpatient stay

You should bring previous findings such as doctor's letters, X-rays, MRI reports etc. with you to avoid duplicate examinations

Overview of the medication you take regularly

If available: Proof of your supplementary insurance for optional services

Incoming letters and parcels are delivered to you daily. You also have the option of handing in your letters and parcels at the post office at the main entrance of House 1 beztionwe wise to be handed in at the reception in house 2.

Flowers from visitors are always a nice gesture. However, potted plants are not permitted in the hospital for reasons of hygiene. We therefore ask you to return the potted plants to your visitors. Bringinge However, bouquets of flowers are allowed. For these are in house 1 and house 2 also vending machines with disposable flower vases are also available.

Please note that those insured under the statutory health insurance scheme pay an additional €10 per day for inpatient treatment up to the 28th day. additional per day. This money is not intended for the hospital, but will be paid in full to your health insurance company. You will receive an invoice after your stay, which you can pay conveniently by bank transfer.

The use of of the televisions in the patient rooms is free of charge. However, you will need headphones, which you can either bring yourself or purchase for 2.60 euros at reception.

If If you have lost valuables, clothing or other personal items, you can find them in our lost and found office. Please contact us by telephone on: 02351 945-0.

You may not leave the hospital grounds during your stay. Otherwise expires any liability on our part. Eventuelle Participation in church services at Lüdenscheid Hospital is excluded from this regulation (see Hospital chaplaincy).

Patients arriving by car are requested to park their vehicle in the parking spaces behind the clinic, as the parking spaces in front of the main entrance must be available for outpatients and visitors. Parking is free of charge for all those who park for less than 30 minutes. From 30 minutes, the parking fee is 1.00 euro per hour, up to a maximum of 9.00 euros per day. For longer stays of up to three weeks, the parking fee is 45.00 euros. Driving in and out during this time interrupts the parking period. You will find the parking machines in the entrance areas of buildings 1 and 2.

Smoking is prohibited in the buildings of the Hellersen Sports Clinic. The smoking areas are located in front of the entrances to Houses 1 and 2 and are protected from the rain by a glass roof.

If you need a cab we will be happy to order one for you. Simply contact the reception desk in House 1. Please remember that you will initially have to pay for the cab ride yourself. People with statutory health insurance are entitled to reimbursement of travel costs under certain conditions in accordance with § 60 SGB. Please contact your health insurance company for more detailed information.

You can have the phone activated at reception and it can be activated for a fee. We charge 2.70 euros per day of use - this includes a flat rate for calls to German landlines and mobile networks. You will receive instructions for use when you register at reception.You will also receive thehe final bill when you are discharged.

In order to be treated by us, you need a referral from an orthopaedist or trauma surgeon (in exceptional cases also from your family doctor) or, in the case of an inpatient stay, a referral letter.

Patients who, for example, have to travel a long way and do not want to make the long journey on the day of the operation, as well as relatives or accompanying persons, have the option of renting an apartment on the grounds of the Hellersen Sports Clinic. The self-catering apartments can be requested via the patient management team by calling 02351 945-0. The cost is between 70 and 100 euros per night. There are also several hotels in the surrounding area

We accept no liability for valuables of any kind (watches, jewelry, money, etc.). You can hand them in for safekeeping at reception in House 1 (entrance hall) in return for a receipt. We also accept no liability for your personal checkroom and for any damage to your personal belongings.entpossibly. parked in the clinic's parking lot.

You can register WLAN access with the staff at reception. The WLAN is free of charge for all inpatients.